Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? Click on your profile picture to reveal the dropdown menu. Select your profile picture at the top-right of the page. After all, they can see all of your responses. If a buyer made an accidental purchase, they can cancel the order within 3 hours of purchasing it. Select More Actions. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Just be warned though, Posh usually makes you send back the whole bundle for the refund. If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. and our Click the order for the item (s) you wish to. Create an account to follow your favorite communities and start taking part in conversations. Realistically, Id bust my butt to get it back asap to cross it off my list but I think its unreasonable to give the buyer a two day limit when I didnt make the error. I have only bought a few things off Posh and had good luck. A disturbing experience made me question whether this wildly popular shopping website is really safe. Hayley Peterson. For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. On the listing page, select Share. I am continuing to email Posh but curious for those who have been through this with an unresponsive buyer. Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! In closing, I value your partnership in creating a space fueled by the voices of our community and propelled by the work of our team. If you feel that the issue has been resolved at any time during the conversation, you can close the case to remove the Support Agent. I'm PISSED to say the least. Not understanding why that keeps occurring. I bet if Poshmark decided to go ahead and charge that buyer the price of the jeans for keeping them she might get them in the mail a little faster. It's the norm now so go ahead and use it. I'm screwed because I was banking on wearing it to a themed party next week. Buyers like to know youre sincere. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Shop jessie_sousa's closet or find the perfect look from millions of stylists. In these cases, reply stating your reasons for the sale being legitimate and add pictures if necessary. Seller posted a confusing description. The seller puts whatever they want in the package. Id love to be able to share from this tool. Select the order with status Case in review. I received the wrong item from a seller in the mail yesterday. If youre not actually in the wrong, try to avoid apologizing. But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). You might be wondering: what does this mean? Happened to me too. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. HOME | ABOUT | BLOG | RESOURCES | CONTACT, Posh To Profit 2022 | Terms & Conditions | Affiliate Disclaimer, Is Selling on Poshmark Worth It? Super stretch/soft A.E. Just annoyed about this situation . Create an account to follow your favorite communities and start taking part in conversations. I have two of the exact Nike shirts and now I am very worried my closet will be shut down. Learn More. I communicated that I wanted my item back and take the accidental refund back. Don't have a tape measure? I would write in my description "Final Price" and "Price is Firm," but Poshers would still offer me $5. I don't use PM so I'm asking this question out of curiosity. Before you respond, evaluate the reason for the buyers return request. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. For a better experience, please enable JavaScript in your browser before proceeding. It was a bit of a frustrating experience. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. But we have heard your feedback. There are too many unethical buyers, trolls and Poshmark scams. I open a case on Posh immediately and supply photos. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. They're completely off. This activity is strictly prohibited on Poshmark for essential items. . Dont beat yourself up if you accidentally missed a small stain or hole. Opening a case IS necessary. I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained." They mentioned the policy of asking the buyer to describe the issue and sending photos. If the item is just not your style or does not fit you, we unfortunately cannot accept a return. She recently sent me an offer for her other jacket listed. Ordered a raspberry macaron candle and i got this. 2. Click "My purchases." 4. Ive made over $77,000 selling clothes on Poshmark. If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. There is know info in the envelope to help me. @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, To resolve the case: In the app Why spend so much $$ advertising for casual, used clothing sellers, when used clothing sold by new poshers probably makes up less than 10% of posh profit?? Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? Returns are a part of selling. Select My Sales. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I believe it is three days after tracking says item has reached you?? I get the feeling that the person who received them decided to keep them. By simply understanding what you're doing wrong and making a few vital tweaks to your Poshmark businessyou could be sailing on the seas to success in no time. The seller receives a notification of the case and can provide her response. Showcase all angles of your garment. For more information, please see our New comments cannot be posted and votes cannot be cast. Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. Pin it on Pinterest to save for later! Select Comment on Case. I should have looked prior to responding and added that stock photo to my comments. What to Do When A Case is Opened Against You on Poshmark, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night, Can You Sell Used Clothes on Etsy? Hopefully your story ends up with a similar happy ending! I was not sent a return label. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. I am so sorry. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. Once it arrives, a false claim will be raised to get the item sent back to its seller. Poshmark finally refunded me after a handful of emails and DMs on insta, thankfully. I am very nervous, I've worked very hard on closet :(, New comments cannot be posted and votes cannot be cast. Wendy pepe Trades and Offline Transactions. However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. I am not sure why these people sell then don't ship other than scammers. Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. Also, they never mention that you can buy new items on posh at a fraction of the tag price. Now, I teach people how to do the same while skipping years of trial-and-error. A buyer opened a case stating that a sweater must be counterfeit because the inner label said it was made in China, but all items by that company are made in the US. I sent the package back but I didn't put the return label on it I sold boots on poshmark . Everything You Need to Know. Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. Fast shipping and buyer protection. On the web Share tips and tricks, make new PFFs, and banter about. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. Debbie @dalinn1, I have a request: Please include my closet in the selling group, I mean in the group that actually is getting sales. I just purchased a bag and the seller accepted my offer within an hour. in the bottom right-hand corner, or on the web, select Help > select Invite Poshmark Support > select Yes to confirm. A group for anything and everything related to Poshmark! The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! This is my daughter first time ordering from Poshmark . Has this happened to anyone else before? To do this, in the app, select the three dot menu (.) I am going through that now unfortunately. Examples of seller errors: Sent the wrong size. Having a case opened on Poshmark is essentially a buyer requesting to return an item. So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. Want to learn how to make an extra $100-$1,000/month in less than an hour? Technician's Assistant: . Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. Answer their questions promptly, send them a generous bundle discount, and ship quickly to make their buying experience ultra-positive. Or is it just dropping it into the blue mail boxes they have? Additionally, you can look out for ongoing promotions and deals. Posh said just keep the blouse and refunded me. I was trying to contact a seller with the same issue and it posted here, apologies! And most importantlywhat should I do?! My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. I used Paypal. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. 3. You bear all risks associated with any such transactions. New comments cannot be posted and votes cannot be cast. 2 1/2 weeks in, they absolutely plummeted. Open a case! Press question mark to learn the rest of the keyboard shortcuts. What they may not realize is that loads of high-end and designer clothing are made in China. Otherwise, all sales are final. Thats typically if you want to return an item (Ex: you got the right item and it is damaged). It could go in the buyers favor or the sellers favor. We were both sent labels, I mailed mine the next day. Poshmark provides a flat rate fee of $7.67 (paid for by the buyer) for expedited shipping for all orders. Sometimes the best route is not responding at all. I did contact Posh to get help and this is where I get confused, Posh claims that when they did their reach out to her- she said the item was never delivered, and they closed my case. When I search in my closet for, lets say, sale, and maybe I want to share all of my sale items it doesnt allow you to share (then) next. 122 78 r/poshmark Join 23 days ago The more you sell, the higher your odds areits as simple as that. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. Select Edit to edit an address or select Add Address to enter a new address. Create an account to follow your favorite communities and start taking part in conversations. I never see an add regarding shopping on posh. People have different ideas about the condition and wearability of second-hand clothing. They advertise only for new sellers. Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. I listed with Poshmark, and I got * responses with the prospective buyer wanting. I contacted Posh to see if they'd remind her to ship, and they did and sent me an update about it. The buyer has 72 hours from the time of delivery (as noted by USPS) to accept the item or raise a case against it. Ive heard of sellers receiving returns that were damaged in some way. I bought a James Perse Tee, and received a Banana Republic Striped blouse. I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. I messaged them over 10 times now. How long is a Poshmark bid good for? Share tips and tricks, make new PFFs, and banter about. The price was discounted and from the good past experience, i decided to buy it. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. :/ 8 days after purchasing and totally ignoring your buyer is rude. The dress is big on the breast but the size zipper does not close correctly. Per Poshmark policy, items cannot be returned because they dont fit. Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. Then you see a charge on your credit card. She replied to my questions after I purchased and was very nice.