function onLoad () {. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. i.e. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? I would like to be able to still use the variable set but change the label. You can do that by going to sys_choice.LIST in the application picker. ServiceNow - Dependent Variables on Record Producer in Service Catalog. I dont have anything for service portal like this currently. I know this would mean a performance hit on the client vs running the major work server-side. } Its not anything that you need to worry about in this case. This is certainly possible, but it depends on how you are including those variable values in your email. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. This script not working in Istanbul release. What is ServiceNow Record Producer 2. vegan) just to try it, does this inconvenience the caterers and staff? SetDisplay should work on forms for variables. I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. The only issue I have is that it only seems to be working for admin users. Just wondering if anyone else has seen this? This was just what I was looking for, thanks for sharing. For a variable, the label of the variable is returned. They are still appearing although the visibility has been set to false during the form-filling process. Automatically added by "Force population of record producer used" business rule. Client scripts cannot be run from a list view. Hey, thats a good idea. For several script types the RITM Glide Record is available as JS variable 'current'. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? All variables can be rwached through the producer object in the record . You did such an amazing job. Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; Im just spreading the love. Using Static Choice Input Variables. Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. But i want to use setDisplay which is not working at all. to the appropriate queries in the code might work. An incident has been opened for you. Ive confirmed that its not the business rule. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. The client would like the user to be able to select an Incident Category as well as an Incident . Is a collection of years plural or singular? Only thing I can think of that might work is just to replace the label text with label text in bold tags. Hi All, Welcome back. current.u_record_producer = cat_item.sys_id; Thanks James! My line 3 is the if statement ending with the opening curly brace. Ok, any idea how to do that? In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. I think the problem is in your if statement. Here's another example that shows how you can access record producer variables using the 'producer' object. It is not working for me.. If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. When the record is submitted using a record producer, you are redirected directly to the generated record. When the Category changes, the Sub Categories are populated as they should. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Now this is how these two look in the portal: Lets navigate to the sys_choice table. is just going to return the string value of whatever field you're asking for. Next, select the referenced Form Mapping using the drop-down on the 'Use Key . pretty much like incident . If you want to try hiding variables whose default values have not been changed, then you can modify the script like this Click the Continue button. It is possible, and this post will show you how it can be done. Good to have a couple of choices! Should work the same way on sc_task as long as you have the same scripts in place for that table. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. You would have to add or modify a mail script for that notification to check each variable as it gets added to the notification and make sure that it has a value. Seems to be barfing once it gets to the first &. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Worked like a charm! This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Thanks for the script, it works pretty well on backend. Connect and share knowledge within a single location that is structured and easy to search. var myVar = g_form. So, you can thank Jacob Kimball for the brilliance of this solution. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Thanks for the feedback! What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? // Store empty variables as string of commands Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. A little tip though, dont mention the SNGuru solution. This editor is a formatter added on records that are generated by a record producer for task-extended tables. This was just what I was looking for, thanks for sharing. Couldnt get it to work at first, but it does now. For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. You should be able to change the table label of a form (the first form section label) with a script like this. They are only empty from a visual standpoint. Youll need to contact SN support for a solution on that. Ive tried using label_left and label_right with no success, any thoughts? Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Again a great solution. What is your opinion? This should work better. + emptyVars[i] + "\", false);"; Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. #ServiceNow. Record producer variables are stored in the question_answer table. I know your script works for others, so it must be something within my implementation of sc_task. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); This solution is not compatible with the Service Portal. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. Looks like it works great though. How To Find Users Logged Into ServiceNow Instance? servicenow catalog variable types. Other times you'll need to do a GlideRecord query to get it. Mark, any chance something like this could be done to a change the name of a list view column header? Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. Asking for help, clarification, or responding to other answers. How can I get it to redirect back to the homepage outside of the iFrame? Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. I just tested on a clean demo instance and it worked fine there. Check out my updated script above. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. I have populated some categories in addition to the out of box categories included with Madrid. Not the answer you're looking for? A limit involving the quotient of two sums. v = current.variables[i]; Is there anyway to get this working on the mobile app (or something like it that will work there)? Confirmed: Berlin Hot Fix 4 fixes the problem. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. access of field label? My only remaining issue is hiding the variable set title if all variables are hidden. Works find for one column layouts. Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Why do small African island nations perform better than African continental nations, considering democracy and human development? Thanks, -e. I think any time you can use the out-of-box behavior you should. My users certainly enjoy it. Anyone found a workaround for that? Is there a single-word adjective for "having exceptionally strong moral principles"? Thanks in advance. Hi All! 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! I have a lengthy choice Label for one of my fields . I hate that message though. Seems to be something with the setDisplay function. You would need to add variables to your record producer and populate your new record with these. Lets discuss the basic differences between both terms in a tabular form. I dont have a script to do that at the moment. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. Then you could predictably target that in a client script. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! labelElement.style.backgroundColor = color; Youll need to remove the current business rule and add a new one to the Record producer table as described above. If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. Can I just do a section of the catalog item -> Variable Label as bold and rest as normal. Check out the comment from Josh B. above. Hi Albert, Variables to collect data for record producer fields. Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer For a beginner like me, it was not obvious that I should have checked the insert on the business rule. I agree that they still can be incredibly useful in the right situation. I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. It doesnt look like this script works anymore on Berlin. More than one way to skin a cat . New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. If you need this to work for non-task tables, you can simply create a duplicate business rule there. This value can then be used for reporting or other purposes in your system! I havent seen or heard of this issue. eres a quick tip for a Monday. ServiceNow offers a handy little feature on forms that use choice lists. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. I've created a 'changeFieldLabel' function for this purpose. Open any record producer record, for example, Create Incident. Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. populated in a reference field on the target record named 'u_record_producer . Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. In Business rules can we do this? We are using Istanbul Patch 3 . The problem is that g_scratchpad isnt available to the client as it should be. Ive updated the instructions above. WARNING at line 13: Use the array literal notation []. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. How do you get a list of the names of all files present in a directory in Node.js? Is there a reason that code wont work on a base task business rule? If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Thanks. 0 coins. Use the Data panel to see the variables and variable data types for a flow. I've updated the article. I have a need to edit some variables at certain stages of the workflow once the item is created. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. Record . It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request How do I get the current date in JavaScript? message += 'Thank you for your submission.'; //Add the information message. 0. Yeah I switched to raw ampersands as an experiment and it worked fine. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. (Service catalog fields are "variables", and they are different from normal table fields). The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Awesome! I am able to do this for variables that are placed straight onto the item. February 7, 2020 Tech Blog Pathways Development Team choicevalues, . Lets create a new one. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. Alright now this should be functioning. producer. We want to test that our qualifier works. emptyVars.push(v.getGlideObject().getQuestion().getName()); Use catalog item add multiple items to cart and generate request and multiple RITMs. addInfoMessage( message); //Redirect the user to the homepage. Please suggest If there is any way to do this. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Has anyone managed to do this successfully, or do they know how to? 2 Answers. How do I find what Element I need to change when it is part of a variable container? Thanks for contributing an answer to Stack Overflow! Note: To create a database view, you need to be very precise, otherwise it will not run. As I saw in the docs, variables.name notation is not supported in Service Portal. However, it doesnt seem to work with containers that are set to be two columns wide. You can try out this report, however you will quickly see that sys_ids are used in the table and the report isn't overly that valuable. Label backgrounds vary, but you should be able to get it to work like this. Say if Region is Africa, my next label should say which location in Africa? No way to handle the container, but you can hide checkboxes. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Worth putting error handling in there, but the basis is there. When the record is submitted using a record producer, you are redirected directly to the generated record. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. Now that we are here, lets sort by the Incident table. If you preorder a special airline meal (e.g. How can I get query string values in JavaScript? I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) Great addition but a bit more info could be needed. Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. In fact, its been asked here before! Oftentimes it is more desirable to []. eval(scriptCode ); We will look into the following topics in this tutorial 1. Configuration fields . Is there a way to do the same thing with a catalog item record producer for a variable?! Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. I think it was just posted here. When the record is submitted using a record producer, you are redirected directly to the generated record. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? The only way you could get to it is if you used something like an onSubmit client script to put the label value in a field so that it would be available to the producer script. Often times theres another script or form element thats causing the issue. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Now you know why I didnt include it in the examples :). Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. Not a strange question at all. That comes from the prototype javascript framework, which is bundled with ServiceNow. I search the glide system class documentation but could not spot it?? New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. Nice work!, What does the $ & $$ means in above script? I dont have specific code for that though because it will depend on how your UI macros are constructed. Thanks Harry. You should use the new Mobile GlideForm API to change labels instead. Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. First, you should know that you can right-click any field and personalize the label for that field. Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. Making statements based on opinion; back them up with references or personal experience. Any fixes for that? For example, the Label is more user-friendly and should be used in text displayed to the user. Keep it up. For instance, say a form section is captioned A/B and it displays as such when tabbed. Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). The solution described in this article can now be accomplished using the . The post Certified Diversity Recruiters appeared first on Crossfuze. Here is my code snippet which I am trying to get the value -. Great example. Ill provide an update when I figure it out and if nobody has already posted it. var scriptCode = ; This is great. Sign-up to get the latest news and update information from ServiceNow Guru! Your above solution works brilliantly, if we dont have check boxes and Containers. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. A record producer asks the user a series of questions that can be used to generate many records at a time. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? Then you can invoke the function from any form with a single line. The primary difference is in the way the elements need to be selected from the DOM. g_scratchpad.emptyVars = emptyVars.join(,); That should be just what you need. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. labelElement.select(label).each(function(elmt) { ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. Just recently learned about Display Business Rules. Time arrow with "current position" evolving with overlay number. I have tried the script. In the example, a Suggestion Record producer is being created. Variables have come a long way since the early days of ServiceNow. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. Get all unique values in a JavaScript array (remove duplicates). Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee.