Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. VC01 (fr) Horrible material and so over priced. I am set to get married in two weeks. I was they would call me by end of the day to let me know, off they did not calll. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Kay Jewelers customer service. 8:30am - 10:00pm; The diamond came out four days later! This company is a SCAM with jewelry. What is the difference between natural and lab-created stones? The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. We were told the possibility of recovery was highly unlikely. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Top of the Page, Do all rings come in the same size or are there different sizes available? Chat support people have zero idea what they are doing. } The very next day its 30% off and this store will not give me the additional 5%. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches This means that we may receive a commission .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, How can they make sign that and dont release my ring? Do all rings come in the same size or are there different sizes available? KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. Exchanges can be made at any Kay Jewelers location. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). Chatting with Kay Jewelers Customer Service. background: #515666; Receive a Quote. After 30 days, your order will be returned to kay.com and your method of payment will be credited. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. Color gemstone jewelry is not eligible for trade-in. 2023 HotDeals.com, All rights reserved. It should NOT be this hard to get my money back. The whole experience has been awful, do not shop at Kay! To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. I then went to put it on and the chain snapped immediately. He gave me 1000% great customer service!!! No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Do all rings come in the same size or are there different sizes available? Top of the Page, What do I need to bring with me to the store to pick up my order? Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious. Average Customer Rating. This profile has not been claimed by the company. I want to speak to a DISTRICT MANAGER. I just want to trade it in for something else. Top of the Page, What is Kay Jewelers return and refund policy? Posted Meghirdetve tbb mint 30 napja. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. (Exchanges cannot be made at kay.com). Service 10. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Ring sizing service will take up to three additional business days. You should not buy your engagement ring from this jeweler. Egyszer jelentkezs: The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It looked like they played soccer with the ring. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. The business is located in Newburgh, New York, United States. The best part is that she did this on one of the busiest weekends for Kay Jewelers! Your credit card will be charged for your purchase the day the merchandise is shipped to the store. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. Its location on this page may change next time you visit. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Totally understandable. We tell them why were there, and they start looking up our account. Top of the Page, When will my credit card be charged for my in-store pick up? The price I paid in 2003. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. I am pleased with Kay Jeweler. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. That ring is worth 3x that amount now, and $600 for it is unacceptable. Catherine Kay manager wasn't hesitant to offer me an exchange. He decided he was gonna get it appraised and wanted to wear it because it was so special. Do you offer any warranties on your merchandise? When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. All of our rings are sized to what has been determined is an average finger size. (18 weeks ago as of 10/14) She said she will call back after she calls the store. Immediately receive the case number. Thank you Catherine for going out of your way to replace my exact match ring. Click Here to learn how to determine your ring size. In our experience with Kay, we have had several frustrating experiences. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Fun delivery. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. color: #515666; Guess what - NO REFUND! So don't forget to put the discount to use. Well, every Kay policy should be the same. I purchased 3/4 diamond studded earrings. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. ForLocations, The World's Best For Customer Service Info. I called customer care and no one called back. Their telephone number is (845) 564-2205. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Our content is intended to be used for general information purposes only. Have you taken the Kay Jewelers customer satisfaction survey yet? The sale associated was so patient and polite and very helpful. What is your policy regarding the gold supply chain? The Extended Service . #freethebear" Most orders will arrive within 3-5 business days. Learn more From guiding you to the perfect engagement ring to handling a purchase-related question. This will surely increase the credibility of your complaint. I contacted a representative, Katley M, and stated I wanted to cancel. 2023 ForLocations.com All rights reserved. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. I also have a contract that states you will replace any damaged or missing diamond. I ordered a necklace for my aunt for Christmas. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. My store experience at Kay Jewelers was absolutely amazing. Whenever I purchase jewelry I always go to Kay Jewelers. Submit a complaint and get your issue resolved. What is your policy regarding conflict diamonds? No, one in the store informed us of a promotion for 18months. How long will it take for my order to arrive? Find over 27 million businesses in the United States on The Official Yellow Pages website. .js-responsive-image { Custom designed jewelry is not returnable. Mon. I am told to wait 10 to 14 days to see if they can find it? Vous avez un problme similaire? I was told it could take up to 72 hours to hear back from a supervisor. (Engraving is not available on Kayoutlet.com.). * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Your order will be shipped from kay.com to the Kay store of your choice. I will continue to put this review everywhere I can! enhance your experience. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Suggest avoid at all cost. .left-navigation .nav-link a:hover, How do I know I can trust these reviews about Kay Jewelers? <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Use this comments board to leave complaints and reviews about Kay Jewelers. White gold is pure gold that is mixed with alloys to give it a white Customer Service Number: 1-800-527-8029. This situation became the most unprofessional experience of our lives! They will tell lies, not return phone calls and not measure your finger properly for the sizing. We're Available. Learn More. was even willing to spend more & trade up, with a warranty purchase. I put my ring in bleach and ruined it. I would highly recommend kay.com for your jewelry purchase. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. You're in the right place! I called her desperate to find a band for my wife that was getting discontinued. Both gifts from my husband were purchased at this store and I had the receipt. Don't worry, the conditions for using this coupon are very broad. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. KAY at Your Service. You may trade in your diamond for another diamond at least double the trade-in value. Click Here to learn how to determine your ring size. The ring came in perfect condition, no scratches or anything. .owl-carousel .owl-controls .owl-pagination .owl-page span { Kay Jewelers customer service and expertise. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. That's why we offer several ways to pay. PAY RATE: 620,000 - 840,000 HUF/monthly. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Both gifts from my husband were purchased at this store and I had the receipt. Unsubscribe easily. Sorry I didn't listen to my friends. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. I suggest you find a better place to buy your Jewelry if you want good service. Since then I've heard nothing from them. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. If you select a size other than the standard ring size shown, service may be required to adjust it. Sunday: 10 AM 9 PM ET. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Design-a-ring: Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! Text (855) 221 - 6255. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. From guiding you to the perfect engagement ring to handling a purchase-related question. When I brought it in, they said it would be $450 to repair. I have never bought any real gold that would break the way these pieces continue to break. You are going to save $50 OFF with it. If your finger is a different size, we can adjust the ring. Top of the Page, What colored gemstones are considered precious? Customer service associates can be reached through the following methods: Market Force Contact Form: https: . The cost of ESP is based on the amount of your jewelry purchase. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Solitaire engagement rings are the perfect representation of your love and commitment. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. That man was at that store every time I came in. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. 375 Ghent Road, Akron, Ohio 44333, United States. The size was incorrect! I have no clue why there are so many negative reviews. Recently my boyfriend lost his mother and inherited her belongings. In total, there are 3 ways to get in touch with them. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Lease Purchase ProgramLearn MoreApply Now Kay Jewelers competes in Retail industry. We received a bill charging us all of the incurred interest. Thank you, you have successfully subscribed to our newsletter! The eligible items for the discount range a lot. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Style finder: 2020 for repair. Sunday: 12 PM 9 PM ET. You're in the right place! I just want to take time to praise Sonya at the Park City Kay's location. This is the 2nd employee they have let go that was a wonderful representative. Color gemstone jewelry is not eligible for trade-in. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. KAY Outlet offers engraving on select merchandise. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { As an Amazon Associate, we may earn commissions from qualifying No, there are no shipping charges applied to orders shipped to a store. Corporate Phone Number: 1-800-877-8169. Let us know in the comment section below! Privacy Policy. See reviews below to learn more or submit your own review. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. } Really on a Sunday? Credit options: Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Do you offer any warranties on your merchandise? I paid to have it fixed once and waited, so i think thats fair. Now, it has started customer satisfaction survey to collect feedback and improve their service. (Trade-ins are not accepted at kay.com.) Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Also apply for our NEW Concierge position for the holiday season. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. The diamond in my ring fell out on May 7. I contacted customer service and they do not have the ability to push the transaction out or expedite. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. We're Available. 5 Ways To Personalize Your Anniversary Gift. Top of the Page, What determines the price of a diamond? We were never notified about the incident. } I called the store and asked for a district manager and they gave me a wrong number. .main-header .primary-navigation ul li.nav-link.active { 10 days later I have nothing. The earrings physically broke on second wear, in February. Sign in to add more and ensure your Favorites will be available on all your devices. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Do not buy from them. Twitter. This is where the fun begins! Your order will be kept at the store for 30 days. Always look forward to see the jewelry. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. border-bottom: 4px solid #515666 !important; You can always get a free shipping coupon at KAY Jewelers. I asked to return them and Share your photos and videos with others to prove the truth of your words. ComplaintsBoard.com is a leading complaint resolution website on the Internet. a:hover { You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. It looks like your microphone is disabled. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Box 659728. FAQ. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Desired outcome: Kay.com will not accept the return of merchandise picked up at the store. For more information about reviews on ConsumerAffairs.com please visit our Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. It was 25% off. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Why do you measure jewelry in millimeters? Top of the Page, Do you offer engraving? I have two options: a. Extended service plan: Feel free to ask any questions! From warranties to orders, Customer Support can answer all your questions. I love my Leo diamonds. border: 1px solid #515666; Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. I have never bought any real gold that would break the way these pieces continue to break. She was very nasty with me and at first refused to listen to the entire situation. December 2021 my husband purchase 3 tennis bracelets for Christmas. Purchased a Diamond ring 6 months ago & the center Diamond fell out. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. I will pay a private jeweler to fix the earrings. When will my credit card be charged for my in-store pick up? Unsubscribe easily. Score 2.3. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. Save up to 10% OFF on KAY Jewelers items. This customer service is it's terrible to say the least. Top of the Page, How long do I have to pick up my merchandise? I called them and they told me that they had found and it would take another week to be ready for pick up. What address can I use? Also got a gem of a gift for Mom. This being, because it wasnt inspected. Buy now! Please try again. I absolutely will never shop with Kay's again!!! Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. The Vice President, Bethany Spain will make up false information not to give a refund. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. Exchanges can be made at any Kay Jewelers location. In addition they replaced the setting for the other earring for no". I have over 8 years of experience working in retail and customer service. Please read reviews from customers as myself or I promise you that you will regret going to Kays. } Here, KAY Jewelers is offering you $25 OFF on all their products. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Voyez comment nous le faisons et nous pouvons galement vous aider. Initial Kay Jewelers complaints should be directed to their team directly. All I get is a runaround. It's time to enjoy your shopping with such a big sale. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. You will be notified via email that we have received your returned order and that your method of payment has been credited. Both share the same physical, chemical and visual properties. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . They treat their people like trash!!! At Kay.com, they strive to provide the best customer service possible.
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