If you do not see a travel credit and believe you have one, please give us a call to confirm. We know, its very confusing! StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). :). Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Enjoy the discount! Travelers are responsible for ensuring that they have all necessary travel documents and visas. If your search has some of these special fares available it will be messaged in the search results. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Write a Review. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Payment by you at the time of placing an order does not automatically mean your booking is confirmed. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. The name on the credit card can be different than the name of the traveler. Please note that this does not mean that your order has been accepted. However, some countries (Iceland, Greece, etc.) StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. Minimum stay and maximum stay rules apply to return and multi-stop flights. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). We advise travellers to retain sufficient local currency to meet these charges. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. Regardless of the situation, we have to stick to airline policy. You must comply with local government regulations. So yes, they would ask you to upload some documents before . When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. 5 months later I am still trying to get my $900 back from this scam. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Most of our deals are available to be purchased online. Failure to provide this information on check in will result in passengers being denied boarding. Travelers are responsible for ensuring that they have all necessary travel documents and visas. A change to your student status will not impact your travel credit. We are a Member of ABTA, membership number W325X. But ATOL protection does not apply to all travel and travel services. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". You will need to input your traveling companions' details before entering your credit card information. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Please understand that travel service providers may not be able to accommodate every request. Most of these changes will be minor and we will advise you of them at the earliest possible date. A credit or debit card must be used to confirm any booking. You also can't split it between multiple flights. Studentuniverse Refund Policy Coupon Code can be found at this link. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. The active codes can always be found on our Promo Codes Page. Sign up for sale alerts, email-only discounts, travel inspiration and more. We will ask you for details about your experience to forward to our technical support team. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). For any fare we advertise, we first check to make sure there are some available seats. Please ask us to confirm what protection may apply to your booking. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Most airlines are not offering full refunds at this point, except in very specific circumstances. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. As a student, I bought a ticket from the student universe website. If this is not the case, you must let us know. Search for the total number in your party and log in (or Sign up) as yourself. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. Please ensure you read the credit details and then give us a call when youre ready to book. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Most airline tickets do allow changes for a fee, plus any difference in fare. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). If youd like to check what your airline is offering, you can check out the airline policies directly. Airlines have been updating their policies regularly as the situation is still changing. Travel documents cannot be transferred to another person to use. Yes, and this depends on the airline's policy. Your order constitutes an offer to buy a product. Airlines generally do not allow changes to your routing or name changes. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Refund Policy. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. This deposit is non-refundable unless your tour is cancelled by us. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. The lead-named traveller must provide written notification. Advertised prices may be limited to travel within specified dates. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). It depends on the airlines waivers and if the travel ban actually applies to you. Please refer to your airlines policy for more details on when your credit has to be used by. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. We will try to reach you again as soon as we can. Prices are per person and inclusive of tax unless otherwise indicated. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Heres some answers to the top questions we are getting and information to help us help you faster. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. Eligibility, Joining, and Website Information. Please allow adequate time to obtain any such advice or documents. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. A package arranged by us will be a In some cases, failure to present required vaccination documentation (e.g. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. If you need information regarding visa and other travel document requirements for your trip please let us know. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. We may correct any pricing errors on our website at any time. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. We recommend that you consult with your doctor or specialist clinic before commencing travel. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. Transport and accommodation providers have differing cancellation policies and rules. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. If you require your confirmation email to be resent please contact us. How do I change or cancel my flight ticket? To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Anyone can book with us, just not everyone will be able to get access to special discount student fares. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. Maybe. Please note that carriers may be subject to change. last updated: June 29, 2021. Log in to your account on our website and go to My Wallet to view your credit. For many airlines, the credit is good through December 31, 2020. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. combination of at least two of the following components selected before Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. You must notify your consultant of your payment once it has been made. At the time, most countries haven't announced a vaccination requirement. Individual services and tour organiser packages. Please understand we are working as hard as we can to help everyone. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. Am I eligible to purchase a ticket? Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. These terms were last updated on 17 September 2018. You can also update your email address to a more permanent one on your account any time. We thought so! Youll be able to use it on StudentUniverse, for flights operated by that airline. That depends on the airline policy. You will need to input your traveling companions' details before entering your credit card information. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. All refunds will be delayed until the situation stabilises. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. If you have a layover, you should check if there are transit requirements for that country as well. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. Also, current discount deals are available at the link. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. The short answer is no. Always free! If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Refund Policy. StudentUniverse is on a mission to make global experiences possible. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. So call once, get in line and hang tight! advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Travel insurance is recommended for all bookings. This is very common, just make sure you have the card holder's permission! We accept most major debit and credit cards. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Amendment and cancellation policies differ per hotel. period of more than twenty-four hours or include overnight accommodation. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Such a change is deemed to be a minor change. When youre ready to use it, you can check flights on our website to have an idea of what you want. Bottom Line. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Many airlines are updating their policies regarding travel credit use deadlines. Occasionally a travel service provider may have to make changes to your original booking. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. And ICYMI, you dont have to be a student to book on StudentUniverse! Such terms and conditions may be disclosed by use of hypertext links. LAST UPDATED: March 3rd, 2023. All prices are subject to availability and can be withdrawn or varied without notice. accounting for a significant proportion of the package. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Our agents will give you full details of the itineraries before you book. Tuition. www.cdc.gov. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. When you book with us we will look after you until you arrive home safely from your travels. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. Almost always, latest coupons and promo codes can be found there. You also can't split it between multiple flights. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. If you have registered before, please check your registration is valid and has not lapsed. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. We strive to resolve any dispute amicably. Airlines can change the price of airfare very frequently based on a multitude of factors. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Please check your applicable loyalty program for the specific terms of your membership. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Call us when youre ready to rebook and we can help you use credit. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. All individuals departing from the United States of America must be in possession of a valid passport. Please see your booking confirmation email for details of your booking provider and confirmation reference. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . you may have booked a United ticket that was operated by a partner airline). All departure and arrival times on your flight ticket are provided by the airline and are estimates only. We believe that travel is essential to a modern education and that students return enlightened and inspired. We cannot issue a refund for you if the airline policy does not allow it. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Anyone can book with us, just not everyone will be able to get access to special discount student fares. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. We cannot guarantee that the travel service provider will credit you with point for your booking. Do not book a roundtrip flight only to use the return portion. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. Yes, your travel credit is good for the same airline as your original flight. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. Airlines have been updating their policies regularly as the situation is changing. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information.
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