United States Department of Labor. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! You get to work with really creative people. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. As mobile devices become more complex, technicians will be needed to repair and maintain them. Come eager to listen and learn from your team, your mentors and your customers. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. We were thanked for coming and then excused once we had completed our quiz. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Apple is a drug-free workplace. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Both full-time and part-time jobs are available. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple is an equal opportunity employer that is committed to inclusion and diversity. At Apple, the learning never ends, and team members continually support each other. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Each of those locations employs over 100 people totalling about. Choose your path Filter our Apple training by your desired technology. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. The energy on these days rocked my world. However, we cannot independently confirm if the Weibo account has a proven track record. Assess employee needs and develop tech training related courses and/or programs. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Some employers may accept candidates with a high school diploma or an associates degree. Your work hours will be based on business needs. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Youll need to be flexible with your schedule. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. You have excellent time management skills and can make decisions quickly. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Own your learning schedule with self-paced, online courses. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Analytical cookies are used to understand how visitors interact with the website. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Get startedand submit your resume. Do you love how it feels to help others? We're committed to being your source for expert career guidance. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. The redesigned training has moved to an online, self-paced format. . You also have the option to opt-out of these cookies. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. In this role, you wont be expected to repair hardware. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. These cookies ensure basic functionalities and security features of the website, anonymously. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. The training has been completely redesigned and moved to an online, self-paced format. The courses are sequential, and build on skills and concepts as the user progresses. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. We deliver a full range of Apple courses, including support and repair training for Apple devices. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Theyre so grateful and that feels really good.. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Certifications are updated on a per product basis annually. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Badges are issued and managed through Credlys digital badging platform. United States Department of Labor. The mob used the electronics in the store to play music and record their dance routine. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. iOS 17 Wishlist What Do We Want to See? To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Recertification exams for unexpired certifications cost $49. Introduce yourself, and well get in touch if theres a role that seems like a good match. A career as an Apple Technical Specialist can be both rewarding and challenging. Youll need to be flexible with your schedule. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Our training team can help you book training for your organisation or for a third party. These cookies will be stored in your browser only with your consent. You have excellent time management skills and can make decisions quickly. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Copyright 2023 Apple Inc. All rights reserved. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. At other times, you refer customers to support team members who get them up and running again. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. What it's REALLY like to work in an Apple store:You get to work with really creative people. Therefore, we are committed to treating all applicants fairly and equally. By clicking Sign up, you agree to receive marketing emails from Insider MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Its a secure, shareable credential. And after you've passed an exam, display your verified digital badge on any professional networking site. When a customer needs assistance, you quickly assess their situation. Communication skills: Communication skills are essential in any technical role. When a customer needs assistance, you quickly assess their situation. At Apple, were not all the same. This requires a lot of testing and coordination between different teams within Apple. Your base pay will depend on your skills, qualifications, experience, and location. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Thanks to her teams help and extra tech training, she got to know our products inside out. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. You reassure customers when delivering product diagnoses and potential solutions. Just fill out the form or call us directly on 0203 507 1728. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". NOW WATCH: The 6 best new features coming to Apple computers. Apple training delivers everything you need to learn about the technologyonline and on your time. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Customer loyalty and satisfaction is their number one priority. This cookie is used for advertising, site analytics, and other operations. The cookie is used to store the user consent for the cookies in the category "Performance". I spoke with a manager who asked when I'd be available for an interview, and we picked a time. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. A selection of macOS tips to make your Mac life a more effortless experience. Core training took place off-site and included 15 new employees like myself. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. These cookies track visitors across websites and collect information to provide customized ads. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Learn more (Opens in a new window) . Apple is a drug-free workplace. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Your day in the Apple Store is filled with a range of focused support and service tasks. 50 features and changes you might have missed in macOS Ventura. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Below, we have recapped what to expect from Apple this March and April based on rumors. Geniuses often made $25 to $30 an hour based on their tenure. You reassure customers when delivering product diagnoses and potential solutions. Apples most important resource, our soul, is our people. When a customer needs assistance, you quickly assess their situation. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. The entire store team benefits from your commitment to providing the best care for customers. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Attention to detail: Attention to detail is the ability to notice small changes in a system or process. They offered benefit options such as health care for all employees full- and/or part-time. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Apple certification programs are IT professional certifications for Apple Inc. products. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. It works only in coordination with the primary cookie. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Here are three trends influencing how Apple Technical Specialists work. Check your badge on Credly for specific expiration dates. Necessary cookies are absolutely essential for the website to function properly. 2023 However, you may visit "Cookie Settings" to provide a controlled consent. Stay up to date with what you want to know. Youre supporting people. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Take proctored certification exams from your home or office. This interview would be the first of six. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Apple expert providing guidance and training on Mac support to other support team members. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. Apple is a drug-free workplace. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. We also use third-party cookies that help us analyze and understand how you use this website. Both full-time and part-time jobs are available. This cookie is installed by Google Analytics. Copyright 2023 Apple Inc. All rights reserved. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Save someone's day. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. The entire store team benefits from your commitment to providing the best care for customers. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Roles based in Quebec require French language proficiency. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . This cookie is set by the Google. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Learn more (Opens in a new window) . Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Because to create products that serve everyone, we believe in including everyone. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. You may be communicating with customers over the phone, in person or through email. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. All our courses are practical, hands-on, and led by trusted Apple experts. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. . Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Get discovered. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. And thats our greatest strength. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The next 10 days were essentially "Apple boot camp." Youll grow your career skills, too, because leaders here take an active role in your professional development. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. I guess the one part of the job I didn't look forward to was closing the store at night. Both full-time and part-time jobs are available. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Related: 17 Apple Technical Specialist Interview Questions and Answers.