To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Please note, we cannot offer refunds on cosmetics and pierced jewellery. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Post if off! To experience the full world of Boohoo, please enable these or check whether another program is For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. 2. 2. On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. You may be liable for import and pay a custom duty charge for orders over the customs threshold. You'll get an email once we receive your returned item. 1. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. We dont offer exchanges right now. You may be liable for import and pay a custom duty charge for orders over the customs threshold. blocking them. On receiving your return the next step is for us to check the item(s). Click here to view our full Returns Policy. You will need your order number and email/last 4 digits of your phone number. Your refund is on its way. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund. On dirait bien que vous nous rendez visite sur. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. This two week period starts from the day after you receive your order (or from the day after you receive the last We dont offer exchanges right now. Returns and Refunds | Boohoo Post if off! Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Simply choose the locker thats most convenient for you - whether thats close to home, work, gym or another place you frequently visit. Returns via the portal are fully tracked. With loads of styles landing each week and regular trend updates you can be sure to get the latest. by January 24, 2022. by January 24, 2022 0 comment. If your items dont make it back to us, youll need to open a dispute with the carrier. Your refund will be processed once we've received your unwanted items. Copyright 2022 boohoo.com. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. You can unsubscribe at any point. We've gone paperless! Your order will be held in the locker for 72 hours. Select your preferred return option (Print returns label at home or in store options). You will need your order number and email/last 4 digits of your phone number. Tell us what you are returning and why. You dont need to remember to keep your proof of postage its all digital! Click here to start a return. Please wait 14 days before contacting us about your refund if you havent heard from us yet. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 3. Post if off! Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Items must be unworn, unwashed and unused with the original labels still attached. Re-pack the item in its original packaging with labels and tags still attached. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. 2. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Once you have processed your return in the portal you're ready to post it off! Please note we've extended our returns to 28 days so a typical refund may take longer than usual. With loads of styles landing each week and regular trend updates you can be sure to get the latest. There are a couple of other ways to cancel your contract with us. By subscribing, you agree to receive marketing communications from boohoo by email. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). 2. APP EXCLUSIVE - 25% OFF ALMOST EVERYTHING!*. If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or via the Klarna app. I have received a faulty or an incorrect item, would there be a charge to return? 90z Revival, Unfortunately we cannot accept returns after this time. Burnley boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office. Items must be returned within 28 days of receipt. A typical refund will take up to 14 days + your banks handling time. You can generate a returns label from our website, attach it to your parcel and then send it back to us. Please return your item(s) to us after finding the fault, and remember to get in touch before For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. To experience the full world of Boohoo, please enable these or check whether another program is DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. One of our customer service agents will be more than happy to look into this for you. Keep an eye on your . OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Find out how to return your item(s) at number 4. Once you have processed your return in the portal you're ready to post it off! If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. Just pop your items in something non see-through, sealable & waterproof. We have printer-less options too if you dont have a printer! Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. Items must be returned within 28 days of receipt. You've got 28 days to send something back to us from the day you receive it. By subscribing, you agree to receive marketing communications from boohoo by email. parcel to be delivered back to our warehouse and processed. You have 30 days to cancel your order because you have changed your mind. Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Hear about exclusive offers, get early access to collabs & quicker checkout. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. Login to our returns portal. boohoo aren't able to extend your invoice. You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. If your items dont make it back to us, youll need to open a dispute with the carrier. A refund will then be issued by Zippay once your return has been processed. With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. Log onto our portal here. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. If youre a customer in the EEA, you have 28 days to cancel your contract with us. I can't see the refund on my bank statement. Make sure you keep your proof of postage! If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). You will need your order number and email/last 4 digits of your phone number. Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace You can unsubscribe at any point. We dont offer exchanges right now. Underwear and swimwear can only be returned if the hygiene seal has not been removed. If your items dont make it back to us, youll need to open a dispute with the carrier. Login to our returns portal. Click here to generate and print off your returns label and to find your nearest store. Please wait 14 days before contacting us about your refund if you havent heard from us yet. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. For more info or to contact Zippay click here. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. This cancellation period starts from the day after you receive your order. Copyright 2022 boohoo.com. We're sorry to hear that you've received an incorrect or faulty item. Hear about exclusive offers, get early access to collabs & quicker checkout. Print off your returns label and attached it to your parcel. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). BB10 2BQ. Select your preferred return option (Print returns label at home or in store options). For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date of delivery.