If the item is sold for more than $750 the item must have signature delivery proof. They can claim the item was not received, claim a refund and make off with the expensive item. 26-05-2020 If you find an item on eBay that you think is fraudulent, report the listing directly. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Once payment is confirmed you ship it promptly. Yup pretty much. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Fabric: Polydex. So unfair. Save the case number that the USPS gives you. Thanks for the policy violation on your part eBay. Buyer pretended the item/ring was not as listed. USPS. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. I asked the buyer if the package he received was damaged or opened. I was hoping it was a post offcie mix up. But at least it was worth somewhat close to what the item I sent them was worth. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. There's no possible way I sent the wrong item so he's trying to scam me. . From the "Reason for replacement" drop-down menu, select "wrong item was . It was hard for me to believe that since it was a solid stainless steel item with no moving parts. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. I once again immediately had them call me to dispute this. 26-05-2020 Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. So, I cancel the order and sent in a statement. Good for you. I did became a pain with calling everyday and today calling 5 times. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Here are some of the most common ways eBay sellers are scammed. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. An option to dispute the refund and report the buyer will appear. You are welcome to file claims and police reports. They will call the number you have on record for this account, so make sure that's correct before you start. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Its ok but I like the darker one you had in your listing. You're not supposed to be liable for anything that happens to it after that. 09-10-2020 So eBay took the loss when they refunded me. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Cheaper seller scam: In this scam, the buyer then accuses you of sending a damaged item. The law spells out how to challenge billing errors. A collectable which I still have. Do I have to go ahead and refund no matter the circumstance? 03:13 PM. Honest mistakes happen. There are two occasions in the tracking updates that says it was rerouted due to processing error. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Was full of marks. New replies are no longer allowed. - edited A buyer will offer to purchase your item and send a larger payment than required. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. If you have been scammed, well show you the steps you can take to report it. 04:28 PM. I'm not sure where I stand on this now. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . You send the item promptly but days later you find that the check bounces, leaving you with nothing. So it sucked having a negative mark on my account but it was the only thing I could do. All rights reserved. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Or is it possible it was mixed up with a different package? Explain that you used a box, not an envelope, if that is the case. Disputing the chargeback can take a lot of time and hassle on your behalf. As its a scam, you will never see your money or your items again. 26-05-2020 Once they have the code, they disappear and make off with your gift card balance. 2) Buyer most likely will open SNAD return request. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. If you get the item back as a buyer you have the option to relist and recoup your outlay. 04:02 PM. Visit the nearest USPS location and fill out a request form. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). As seller, here are a few things you can consider before selling to buyer with little or no feedback. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). For more information, please see our CHAPTER XIII. I told them to send it back to me and I'll give them a refund. I sent a seller an offer on an item and she accepted. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Put it in a bag took pics opened case and returned back explained. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. This is why I take photos of the item with the eBay paperwork. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. They have no reason to create one earlier. If they do then you have to either refund or call eBay and try to make your case. 04:18 PM The other thing that is suspect is their account was created the day they ordered the item. 05:49 AM. 11. Once I listed a new in box item as white when it was really blue. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. I'm not sure if Canada Post would put those on there?? This time, I accidentally sent an ebay buyer the wrong item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. $15 each. They have always just put new shipping labels over the original label on the unopened package. Our app will file a claim in your stead, saving you time and a potential headache. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Only first-class mail can be certified. and our I know they will get their refund, but should I inquire at all? Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. I recently had the same experience. To get a refund from USPS, your eBay buyer can: Submit an e-form. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Same thing just happened to me and I was able to keep the earning. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I did buy the shipping label through ebay. but it is really suspect that they created their eBay account the day they ordered my item. Go to ic3.gov and fill out the internet crime form. And third, we started to build PayPal's business off eBay. 2. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. It seems I have no time to inquire. It also looks like the original label is a printed label, cut out and then taped on. Check out this video to understand how dimensional weight is measured when shipping. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Click on Send. USPS is the most trusted delivery service in the USA. Theyll tell you to file a report with the police and then wash their hands of the matter. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. But if he has balls to carry on, follow up with post master complaint. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. A buyer from Europe orders at item and pays for it. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Hey Im kind of new to mercari and Im really nervous. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. So supervisor said I will close the case in your favor. Ebay claimed that the item was in "different condition". Example: The listing said "new," but the item was clearly used. Some of this advice may be second nature to you, or may not apply to all sales. That has happened to me. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. All items are made out of High Quality fabric. Parcel comes back, buyer is less than helpful, I refund, get a neg. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Otherwise, you can also restart the laptop just by pressing the power button. I sold an item for $55 and they sent a return saying I didnt send the right item. And while I'll be cordial, it doesn't bode well. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Funny thing he could never tell me what he claims he got or send me pictures. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #.