We cannot give refunds for partially used passes or tickets. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Refund will be given as Returns shipping; 14 days: Money Back: . According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. 0.749023 g Learn More 0 0 10.1455 10.364 re I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Enter and space open menus and escape closes them as well. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Eventually, we got the refund. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? Then when you exit, Caltrains will tell you that you have a negative balance. No. All rights reserved. How many people do not know and never retrieve their funds? EMC Subject . walk from 12th St. BART to Jack London square? If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. H*2T0T341f& 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). REFUNDS. endstream endobj 185 0 obj <. 2020, Metropolitan Transportation Commission. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Key Clipper information translated to Chinese. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. There is a 50 cent surcharge per trip for paper tickets. Warriors Ferry / Chase Center Service EMC Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Many of the cards have about $50 on them, but a couple have about $200. Authorize payment below. EMC endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Riders have 2 options for getting a refund: E\i\\ Your Clipper card will not be returned to you. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Skip the side navigation menu and go to the main content. Hope this doesn't break the bank for you. I'd calculate your estimated usage and only put that amount on the card. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Min of $5. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. 0 0 10.1455 10.364 re Refunds are subject to the fees in Section 10. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Phone. Your session is about to expire due to inactivity. The old website used to show added values, ready to be activated, but no longer does. A: No. Location of mushroom dispensaries in Oakland? I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. Mail the ticket(s)toBART's Treasury Department. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. HD 0UR K(EP%xg:#6(=VU-zTqwn?p The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 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Email clipper@bayareametro.gov. Transit pass . To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. BART will refund tickets with a remaining value greater than $1.00. Otherwise, you will be logged out automatically. EMC endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Left and right arrows move across top level links and expand / close menus in sub levels. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream My spouse, relative, or close friend needs help managing their registered Clipper card. You can add value, see what's on your card, and see recent transactions. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. All rights reserved. This is one option for using up the funds on a paper ticket you own. /Tx BMC H*2T0T341f& bFrADhDwzeCJt>HJG()qCFY9Vq{$s? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Registration is easy, and its free. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. But alas, no longer on bART as they now wont let you exit like they used to. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about Clipper on your phone. You can have multiple adult cards associated with a single account. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* Visit the Go Pass eligibility page for more information. /Tx BMC No they don't keep cash at the stations. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. EMC Registration is easy, and its free. /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a . Clipper cards will hold a maximum of $300. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Its also required if you want to set up automatic reloading. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Can I have more than one card in my Clipper account? Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. If a Clipper card is not used for six months, it can be deactivated. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. EMC Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. I dont think you can get back the basic Suica fee either. f Clipper's on your phone! Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream If this happens at any time, please call Clipper at 877.878.8883 for a refund. However, money added since then does not show on the account, as weve not used the cards. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. 0 0 10.146 10.364 re A reader in a prior column thought $300 had disappeared from an account. A reader in a prior column thought $300 had disappeared from an account. EMC H237402VH2P0P04341Qf& He started his journalism career as a sports editor in Iowa in 1975. /Tx BMC Opens in new window. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. It's just $3. /Tx BMC The VTA Smart Passallows unlimited travel on VTA buses and light rail. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. There is no replacement fee for lost or stolen Go Passes. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. Get it back from them when you plan your next trip to San Francisco. E\\y\F@B.THH!*o* Here's what you need to know. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Note that only cash value can be directly transferred. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page.