Class Cs with the beloved luxuries of Mercedes-Benz. Report post. It was a pleasure dealing with all of you. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. More than 50 pictures were sent to Thor. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. **** had no issues resolving many of the other problems with our coach. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. After countless emails and calls to *********************, we never heard from him again. Ill keep taking all suggestions and look a while longer. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Complete this form and we'll contact you with our wholesale price. ("goodwill offer") from what they will charge us to do the labor at their factory. Mechanic's Assistant: What year is your Chassis? As I have stated countless times. Thor Motorcoach Logo linking to Home Page. One is in the coach fuse panel and is marked. Tristen should have the additional documentation in his inbox this evening 12-11-2022. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. Across from the sofa is a booth dinette. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. With all the family-friendly and pet-friendly features, you'll love traveling in . This dealer in **** miles away so thats not happening. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. BBB is here to help. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . As the smallest motorhome option, camper vans are welcome virtually everywhere. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. It is winterized and sitting in my driveway for the winter. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. Inventory shown may be only a partial listing of the entire inventory. After all the warranty work, we had to winterize the coach for the 2019 season. I have looked and checked all connections and fuses I can find. Rear Bath. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. 2022 Thor Freedom Elite 24HE. I have hundreds of emails relating to our continued attempts to get these issues resolved. The other is a inline fuse, wired off the use,store relay battery lug. Based on the pictures provided to us, there is no repair to be made. Mr. ******** needs to arrange pick up with the **** dealership. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. Your Thor rep will be reaching out to you to gather more information on the concern. At this time Im satisfied that they Thor Motor Coach has reached out. The requested information: 2019 *********************** **** motor coach. You probably have to pull the radio out to find it. Cab-Over Bunk. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Begin with this one! Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup Seal leaks and causes extreme noise when driven at highway speeds. This is Thors final offer as it has been stated multiple times. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. You are using an out of date browser. Front radio not working. stands for - Class A, Class C Evolution. We pay our bill every month We were told to take to ********* ** or *********. Save. 2016 Freedom Elite 28H with a Axxera radio. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. Thanks for the suggestion. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. ft. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. Our motorhome has been in the shop at la mesa for 71/2 months. 3. . This is an independent, unofficial site. 26 gallon black water tank and 31 gallon grey water tank. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Largest Family-Owned RV Dealer In The Nation. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. The slide ran very slow, it always seems too. We want **** to act in good faith and resolve these longstanding issues. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. They are the same issues we continue to try to get resolved. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. Posts: 2,166 THOR #11781. in fuel costs), then **** will kindly deduct the $2,000. They have it completely gutted to repair it. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? MSRP Price: $157,576. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Did you recently have your batteries drain on you? The issues were filed with **** when the coach was new. I got a jump and the car battery is working fine now, but the house batteries are still dead. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. My husband was ill and could not drive the coach to *******. Built-In Skylight. Rates and amount financed are determined by credit history. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Television. Rates and amount financed are determined by credit history. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Paint. As the smallest motorhome option, camper vans are welcome virtually everywhere. Need advise, had a shop replace house battery and repair inverter. See details. From researching this seems to be a problem with a lot of Thor coaches from that year. Fort Wayne, Indiana, United States. ******* also says we would NOT be reimbursed for any travel expenses. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? **** has not acted in good faith, as the documentation will show. See dealer for details. International Association of Better Business Bureaus. Mine is, and it seems a lot of folks on the Thor forum bring this up. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. Read More: https://thormotorcoach.com/legal/ UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! This coach is over 6 years old. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. bunk above drivers compartment has failing motor brakes. It drops down over drivers head onto safety pins. BBB Business Profiles generally cover a three-year reporting period. purchased in July 2022. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. As of today, the coach has only ***** miles on the coach. ****** informed me that Id have to get an estimate for each of the defect items. ", VIN # ****************. A representative has been notified and will be with you shortly. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. We are sorry to hear of your concerns with your 2019 *******. can provide videos and pictures. Not sure where the in line fuse is located any help locating would be appreciated. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Plus tax, title and license. The dealers in my area state that they dont even know what a ********* is and dont work on them. The keep-alive lead isn't switched at all. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. I think that is the Thor way. Customer Reviews are not used in the calculation of BBB Rating. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Leaves one to wonder if it was ****'s plan all along to run out the clock. We have pictures we can send if you want. BOTH of which **** has rejected. The elements cause the roof to expand and retract. For more information, visit. Save your favorite RVs as you browse. We purchased a 2016 ************ 40xte with ****** miles on it. 2017 Thor Challenger XE Rear and side cameras and radio not working. Can you tell me a little more on. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Listed 27 weeks ago in Cass . When searching for a service center make sure to use the filter option. Have you tried pushing in the "very little" reset button top left? BBB Business Profiles are subject to change at any time. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. 2017 Thor Challenger XE Rear and side cameras and radio not working. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. No. I can only speak to the radio wiring in my coach. Like most: We went on our first trip this past weekend. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! 2022 Thor Motor Coach freedom elite. Mine is under our bed but doesnt have one. The claim is currently under review, you should hear back from your rep by the end of this week. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. Watch on. Attached 75 watt solar panel. What have you tried so far? One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Now we have two new bids one for $4,500.00 from a subcontractor. After getting back both radios not working. Checked every fuse I could find. They said they would me someone to service the vehicle. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. 2. The only two fuse I found for radio was one in the Ford block marked radio, which was good. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. He made us feel at ease during the whole process. Your actual payments may vary. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. We have documented the roof concerns in case it does happen to be a concern. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. We have endured a long and arduous journey. Standard and optional features listed on units may or may not reflect actual in-stock unit. As a matter of policy, BBB does not endorse any product, service or business. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Is An RV Renovation Project Right For You? There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. Select the desired vehicle below to view all the recalls for that particular make & model. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. It features the best of a class a, along with the best features of a class c. That's what A.C.E. 2019. Fill out this offer form and we'll get back with you as soon as possible. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. +26. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! A representative has been notified and will be with you shortly. ************************* said that they would pay ******* ***** 26hrs for their labor. JavaScript is disabled. Brand: Thor Motor Coach. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. **** refuses to act in good faith. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. We have a 2017 Thor motor home with a radio installed backup camera. I am not in a place where I can plug in and charge the house batteries. Apparently, they couldn't come to an agreement with ****. 1 of 26. ****** was not being truthful. The owner listed is **************************. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Thor motor coach four winds 24 f e350 chassis. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Stock #46257. Please contact us to verify info, and to check availability as our inventory changes rapidly. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. I bought a brand new Thor Hurricane 35M. Need advise, had a shop replace house battery and repair inverter. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. is not responsible for any misprints, typos, or errors found in our website pages. This has gone on for far too long. The best of Class A amenities and more power than a Class B. My Thor Rize was not properly built. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. How can these issues that were reported to Thor when our coach was new, now be null and void? Contact Us. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). Payments are with approved credit. 1 swinging tv screen. Across from the bed there is even a place for an optional 32" LED TV. We bought it new in 2018. We reached out to Thor and la mesa and they say its our problem. Submitting a response indicates a willingness to work with customers to make things right. WHO IS RIGHT? **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. Your luxury Mercedes Sprinter motorhomes. WHY are the flooring issues causing such concern on behalf of Thor? Would be a great hunting rig! Our BIGGEST Class C is HERE!! Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! There's a reason why so many choose Thor Motor Coach. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. The park/travel switch on my coach does not switch the radio to the coach batteries. We have contacted the customer to investigate the root cause of the concern. drivers window was installed bad. Plus tax, title and license. Begin with this one! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Ill keep taking all suggestions and look a while longer. Contact Sales. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. THOR AXXERA RADIO.not working??? We now have two new estimates, both have been rejected by *************************** and *********************************. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. AMAZON LINK:. Also, it was pointed out to us that the flooring had already been repaired prior by someone. 15,0000miles Specs: Ford E350 . Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Please contact dealership to verify unit information and availability. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. {priceLabel}: Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Radio. I admit, we were naive in thinking that the labor charges could be so little for such a job. Spoil the RV owners in your life this Christmas with some of our favorite gifts. ************************* was working with us right up until he moved to a new position in March of 2022. Mechanic's Assistant: Are you fixing your Chassis yourself? Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. New to RVing? Know someone who might be interested in this RV? Provide us with some basic info and well appraise your RV. When I tried to bring it back in, it came in a few inches and then stopped. She agreed to wait till it is safe to drive the coach to get the estimates. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. And one, Don't Miss Paradise Oaks RV Resort In Florida. Based on what was submitted to Thor, we see no warranty concern. . Diesel and gas-powered chassis options. Multiple calls, travel, estimates, no results. Across from the sofa is a booth dinette. Want to make us an offer on the {product}? . ** Day 2 we tried using the microwave again. Awning attempts to extend while driving. Seamless Roof has bubbles. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. After changing the engine battery the radio and backup camera will not work. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs.