But the company does not need to comply with the law to avoid liability. Get buying tips about Ticket Websites delivered to your inbox. Never again StubHub. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. However, it will likely face a significant amount of litigation. Read more here: Camp Lejeune Lawsuit Claims. For more information about reviews on ConsumerAffairs.com please visit our The case is still pending, but will be heard by a jury. Yes I have two events canceled from Covid that I did not get a refund. But these are unprecedented times.. Actions does not process claims and we cannot advise you on the Subscribe for full access to The Hollywood Reporter. Again, there is another confusion about listing a ticket for sale. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Sign me up! The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. This field is for validation purposes and should be left unchanged. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Come to find I was charged $300 from my bank account. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. Bought tickets 2 months in advance for basketball game, never received them. The lawsuit cites several examples in which the site failed to make refunds. Still have tickets to the cancellation. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . THEIR GUARANTEES ARE A LIE. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Our content is intended to be used for general information purposes only. Looking for a class action lawsuit in Nebraska. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. This browser does not support PDFs. No mention is made of the safety of the attendees. Furthermore, is there a class action suit against Ticketmaster? I only hear that events will be cancelled if there are not enough performers. Under normal circumstances, these processes are manageable. 24/7 customer support: that reports on class action lawsuits, class action settlements, You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . In the . StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Never received email and Stubhub charged me $288 for not delivering. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. StubHub is the world's top destination for ticket buyers and resellers. When I called them on itthey said it was my fault and I have to resell the tickets. Since COVID-19 has come, StubHub's new policy is no refunds. Combined with viagogo, we now span 90+ countries around the world. I was offered alternative tickets. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Day of the event, I downloaded the tickets only to find they were for the wrong event. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. Is Beyonces Tour Another Dynamic Ticket Price Mess? Now Im stuck with 4 tickets to a concert I cant attend overseas. All of these happen in 10 minutes. In response, he received a refund in the form of a coupon worth 120% of the original price. The first person I spoke with said that the tickets had been sent. Re: adele show refund. If I could give zero stars I would. There is a chance that StubHub will settle the case in the future. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. I was informed they could not secure the tickets from the seller. The suit also calls for a return of customer trust. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement StubHub has stated that they will provide no comment on pending litigation. Read the complaint here: StubHub Refund Class Action Complaint It was also worth 120% of the original order price. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. Your email address will not be published. He also is very certain that the game is sure to be canceled. Copyright 2022 Consumers Unified LLC. Easy sales process: Unsubscribe easily. 01-21-2022 10:07 AM. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. They too should be held accountable. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. CEO Baker is just another crook collecting money he never earned. I purchased six tickets to Hamilton on 12/1/21. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. I am not paying for this $500 nonsense. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. Enjoy reading our tips and recommendations. Moreover, the company will be forced to refund its customers. ConsumerAffairs is not a government agency. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . I had to spend hours on the phone with StubHub just to get them to do their job. New cases and investigations, settlement deadlines, and news straight to your inbox. FAQ. Please be patient. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Things You Should Know. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. I tried contacting support and I kept getting the same response. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Never got my refund, asked for compensation and never anything. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. Thank you, you have successfully subscribed to our newsletter! Get the latest news on COVID-19 delivered to you. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. StubHub is the origin source of the transaction.